Privacy Policies
At Radhika Jewellers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website (www.radhikajewellers.com), mobile application (Radhika Jewellers App), or physical stores (collectively, the “Platform”). By accessing or using our Platform, you agree to the terms of this Privacy Policy. We encourage you to read it carefully and check periodically for updates, as we may modify it to reflect changes in our practices or applicable laws.
1. Information We Collect
We collect information to provide you with a personalized and seamless shopping experience. The types of information we collect include:
1.1 Personal Information
When you register, make a purchase, or interact with our Platform, we may collect:
- Contact Details: Name, email address, phone number, and mailing address.
- Demographic Information: Age, gender, date of birth, anniversary date, or spouse’s birthday.
- Account Information: Login credentials, order history, and preferences.
- Payment Information: Credit/debit card details, bank account information, or other payment-related data (processed securely via third-party payment gateways).
- Customer Feedback: Opinions on products, services, or features provided through surveys or reviews.
1.2 Usage Data
We collect data about how you interact with our Platform, including:
- Browsing Activity: Pages visited, items viewed, added to cart, or wishlisted.
- Device Information: IP address, browser type, device type, operating system, and network carrier.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to personalize content, analyze user behavior, and enhance security. You can manage cookie preferences through your browser settings, but disabling cookies may affect Platform functionality.
1.3 Information from Third Parties
We may receive information from third-party partners, such as:
- Marketing and analytics providers.
- Social media platforms (e.g., if you log in via Google or Facebook).
- Credit reference agencies (for credit checks, where applicable).
2. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specific purposes include:
- Order Processing: To process and fulfill your orders, including shipping and returns.
- Customer Support: To respond to inquiries, provide assistance, and resolve issues.
- Personalization: To tailor product recommendations, promotions, and content based on your preferences and browsing history.
- Marketing: To send you promotional emails, newsletters, or offers (you can opt out at any time).
- Analytics: To analyze Platform usage, improve functionality, and enhance user experience.
- Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests.
3. How We Share Your Information
We may share your information with trusted third parties under the following circumstances:
- Service Providers: We engage third parties for services like website hosting, payment processing, data analytics, email delivery, customer service, and logistics. These providers are bound by strict confidentiality agreements and only access data necessary to perform their functions.
- Business Partners: We may share data with partners for co-branded promotions or loyalty programs, with your consent.
- Legal Obligations: We may disclose information to comply with legal requirements, such as court orders or regulatory investigations, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. These tools help us:
- Personalize content and advertisements.
- Track user behavior to improve our Platform.
- Ensure a secure browsing experience.
You can control cookies through your browser settings or opt out of targeted advertising via our cookie consent tool. Note that disabling cookies may limit certain features of the Platform.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate or outdated information.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Data Portability: Request a transfer of your data to another provider.
- Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us directly.
6. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your information during transmission and storage. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Third-Party Links
Our Platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing personal information.
8. International Data Transfers
If you are accessing our Platform from outside India, your data may be transferred to and processed in India or other jurisdictions. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.
9. Children’s Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information, we will delete it immediately.
10. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, we may retain order-related data for up to 7 years to comply with tax and accounting regulations.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Platform or via email. Your continued use of the Platform after such changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Radhika Jewellers
Data Controller
Email: privacy@radhikajewellers.com
Phone:
Address:
